Privacy Policy

PRIVACY STATEMENT

AND OUR COMMITMENT TO GENERAL DATA PROTECTION REGULATION (GDPR)

Luna Testing Ltd is committed to protecting and respecting your privacy and to minimising the amount of information we require in order to provide our services to you.

This statement sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us.  Please read the following carefully to understand our policies and practices regarding your personal data and how it may be stored and processed. By visiting www.lunatestingltd.co.uk and by providing personal data to us, you are accepting and consenting to the practices described in this policy.

For the purpose of the Data Protection Act 1998 (the Act) and The European Union’s General Data Protection Regulation (GDPR) 25th May 2018, the data controller is Luna Testing Ltd of 8 Rose Ash Way, Locks Heath, Southampton, Hants, SO31 7EY.

In order to carry out our services at your premises, there is information we will require from you.

Our website Privacy Policy                         

At Luna Testing Ltd we are committed to safeguarding and preserving the privacy of our visitors. This Website Privacy Policy has been provided by the legal resource www.diylegals.co.uk and reviewed and approved by their solicitors.

This Privacy Policy explains what happens to any personal data that you provide to us, or that we collect from you whilst you visit our site.

We do update this Policy from time to time so please do review this Policy regularly.

Information We Collect

In running and maintaining our website we may collect and process the following data about you:

i.         Information about your use of our site including details of your visits such as pages viewed and the resources that you access. Such information includes traffic data, location data and other communication data.

ii.        Information provided voluntarily by you. For example, when you register for information or make a purchase.

iii.      Information that you provide when you communicate with us by any means.

Use of Cookies

Cookies provide information regarding the computer used by a visitor. We may use cookies where appropriate to gather information about your computer fin order to assist us in improving our website.

We may gather information about your general internet use by using the cookie.  Where used, these cookies are downloaded to your computer and stored on the computer’s hard drive. Such information will not identify you personally. It is statistical data. This statistical data does not identify any personal details whatsoever

You can adjust the settings on your computer to decline any cookies if you wish.  This can easily be done by activating the reject cookies setting on your computer.

Our advertisers may also use cookies, over which we have no control.  Such cookies (if used) would be downloaded once you click on advertisements on our website.

Use of Your Information

We use the information that we collect from you to provide our services to you.  In addition to this we may use the information for one or more of the following purposes:

i.         To provide information to you that you request from us relating to our products or services.

ii.        To provide information to you relating to other products that may be of interest to you. Such additional information will only be provided where you have consented to receive such information.

iii.      To inform you of any changes to our website, services or goods and products.

If you have previously purchased goods or services from us we may provide to you details of similar goods or services, or other goods and services, that you may be interested in.

Where your consent has been provided in advance we may allow selected third parties to use your data to enable them to provide you with information regarding unrelated goods and services which we believe may interest you.  Where such consent has been provided it can be withdrawn by you at any time.

Storing Your Personal Data

In operating our website it may become necessary to transfer data that we collect from you to locations outside of the European Union for processing and storing. By providing your personal data to us, you agree to this transfer, storing or processing. We do our upmost to ensure that all reasonable steps are taken to make sure that your data is treated stored securely.

Unfortunately the sending of information via the internet is not totally secure and on occasion such information can be intercepted. We cannot guarantee the security of data that you choose to send us electronically, Sending such information is entirely at your own risk.

Disclosing Your Information

We will not disclose your personal information to any other party other than in accordance with this Privacy Policy and in the circumstances detailed below:

i.         In the event that we sell any or all of our business to the buyer.

ii.        Where we are legally required by law to disclose your personal information.

iii.      To further fraud protection and reduce the risk of fraud.

Third Party Links

On occasion we include links to third parties on this website. Where we provide a link it does not mean that we endorse or approve that site’s policy towards visitor privacy. You should review their privacy policy before sending them any personal data.

Access to Information

In accordance with the Data Protection Act 1998 you have the right to access any information that we hold relating to you. 

Contacting Us

Please do not hesitate to contact us regarding any matter relating to this Privacy Policy at info@lunatestingltd.co.uk

 

In addition to our website Privacy Policy

v  Where your information is stored

As a micro business, we operate on a very small scale and your information is therefore only stored in the following ways:

·         On an Excel spreadsheet that contains your information so we can return to your premises with an accurate idea of how many items you have that require testing, the frequency for your testing and contact details. This is password protected, under the sole control of the 2 company directors.

·         On our web based CRM, that is outsourced, with access to only the 2 company directors and our long term freelance telesales representative. This is also password protected.
This is their Data Protection information.
https://capsulecrm.com/support/data-protection/

·         Your name, phone number and in some cases, company address and email are saved to the company phone. This is also password protected and any and all emails, texts and voicemails received are deleted from the phone daily.

·         On our website, so we can allow for you to log in to the Members area and access your reports. This information is only accessible by the 2 company directors and anyone who has access to your email address and the password that we supply to you when we email you your Report, Invoice and Certificate.

 

v  Passwords

Where we have supplied you with (or where you have chosen) a password which enables you to access the Members area of our website, we would request that you are responsible with the password and for keeping this password confidential. We ask you not to share a password with anyone.

 

v  Disclosure of your information

We would only disclose any information we hold if we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or to protect the rights, property, or safety of Luna Testing Ltd, our customers, or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.

 

v  How long will we store your information for

Unless you request for your Reports, Invoices and Certificates to be deleted, we will keep them for 7 years, so you access to them at any time, on request, until we remove them from our storage.
If you decide not to use Luna Testing Ltd as your service supplier, unless you request for your information to be deleted, we may keep your contact details and relevant testing information for up to three years, as clients have returned to us in the past and this enables us to be able to schedule accurately.

 

v  Access to information

Please contact us with regards to any information you would like to verify, access, amend or delete entirely.
Any requests will be carried out within 28 days from the day we receive your request.
Our commitment is to be as transparent and accountable with your information as possible.

 

v  Changes to our Privacy Policy

Should any changes be made to our Privacy Statement in the future, they will be posted on this page and, where appropriate, notified to you by e-mail.

 

v  Contact

If you have any questions, comments and requests regarding this privacy policy please feel free to contact us at
Lycan Thorpe 8 Rowe Ash Way, Locks Heath, Southampton, Hants, SO31 7EY
or via email lycan@lunatestingltd.co.uk
or freephone 0800 6129 369

 

v Concerns about the way we have stored or processed your information?
If you are concerned about the way we have stored or processed your information, then the IOC (Information Commissioners Office) is the Official Independent Authority you should contact.

·        https://ico.org.uk/concerns/

 

 

·        Telephone 0303 123 1113